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Administration Officer

  • $30-35 per hour

  • Full time

  • Winnellie, NT

ABOUT US

Air Solutions NT is a Darwin-based family owned business dedicated to providing exceptional air conditioning services. We specialise in the installation, maintenance, and repair of air-conditioning systems for both residential and commercial properties. We believe in building long-term relationships based on trust and reliability.

Why join Air Solutions NT?

As part of a small dynamic team, you will be able to see the direct positive impact of your work on the business and the experience of our customers. For the right individual, there are opportunities to grow and contribute to the development of the company.

We have a strong focus on long-term relationships and value the input of both our clients and staff. We offer a supportive work environment and look forward to welcoming the newest addition to our team.

WHAT WE OFFER

  • A paid day off for your birthday

  • Paid Christman shutdown

  • Hands on training and development

  • Career growth opportunities

  • Flexible working environment

  • Great team culture (social activities, family friendly)

  • Strong focus on safety and wellbeing

THE JOB

You will be responsible for a variety of day to day administrative tasks to support the management team, communicate with clients and liaise with suppliers.

Key responsibilities:

  • Answer incoming phone calls and respond to customer enquiries

  • Schedule technician appointments and manage daily bookings

  • Create and manage work orders using ServiceM8

  • Assist in preparing/sending customer quotes and invoices using ServiceM8

  • Process supplier invoices using Xero

  • Liaise with customers and suppliers regarding jobs and materials

  • Maintain accurate electronic records and documentation

  • Assist with general office administration

  • Draft basic social media content and assist with marketing activities

  • Build positive relationships with customers, suppliers and team members

  • Ensure administrative processes are completed accurately and efficiently

NOTE: The successful candidate will be employed under the Clerks Private Sector Award. 

REQUIREMENTS

  • Professional and customer-focused

  • Ability to work independently and in a team

  • Ability to follow safety standards

  • Computer skills

  • Reliable, positive and eager to learn attitude

  • Ability to communicate effectively, both verbally and in-writing, with colleagues and customers

  • Time management skills

  • Experience in an administration role

ALSO DESIRABLE

  • Experience in working with ServiceM8 or similar job management software

  • Proficiency in Microsoft products (Outlook, Word, Excel, OneDrive)

Only people with the right to work in Australia may apply for this position.